1. Service operator and privacy contact
The legal identity of the operator is being finalised.
2. Information we process
- Account: your email address, password hash, verification status and login session. Passwords are hashed, not stored as readable passwords.
- Career materials: resume text and structured fields, versions, target job descriptions, role and practice preferences. Uploaded PDF/DOCX files are parsed on the server; the original upload is handled temporarily for parsing, while the extracted content may be saved in your workspace.
- Interviews: submitted answers, transcripts, questions, feedback, scores, coaching and resume revision suggestions. Audio/video submitted with answers may be saved in your interview history for playback.
- Billing: plan, billing interval, transaction references, amount, subscription status and paid-through date. Full payment card numbers and CVCs are entered on the payment provider’s checkout, not stored by MockInterview.
- Technical and support information: network identifiers needed for security and rate limits, request/error logs, service usage and costs, and information you include in support requests.
3. Why we use this information
We use it to verify accounts, maintain your workspace, tailor interviews to your resume and job description, transcribe submitted audio, generate feedback and resume suggestions, manage subscriptions, prevent abuse and respond to requests. We do not sell your personal information or use your career materials for advertising.
Providing account and interview inputs is necessary for the corresponding features. Recording is optional; you can answer in text. We do not operate an advertising or marketing-tracking programme on these pages.
4. AI and speech processing
When you request an AI feature, relevant resume content, job requirements and conversation text are sent to the selected model through OpenRouter. The current interview options use Google Gemini or OpenAI GPT Audio Mini. Cloud transcription sends the audio needed for transcription; ElevenLabs speech synthesis receives the text to be spoken. Browser dictation or system speech uses your browser or device’s speech service.
We do not use your interview materials to train our own AI model. This does not mean third-party providers have zero retention or identical data-use rules; their processing is subject to their policies and service settings. Remove unnecessary ID numbers, health details, client secrets and confidential employer information before upload.
OpenRouter privacy · Google Gemini API terms · OpenAI API data controls · ElevenLabs privacy
5. Other providers and disclosure
Railway hosts our application and database. Our transactional email service handles your recipient email and verification/reset link. Waffo Pancake processes hosted checkout, subscriptions, receipts and payment-related information. Data may be processed in the United States, Europe or other locations used by these providers.
We disclose information only as needed to deliver the features you request, handle support, protect the service, meet a lawful requirement, or follow your instruction. Interview records and resumes are not automatically shared with employers. If you choose to publish a career profile, its published contents become accessible to visitors and search engines; unpublish it to stop future public access, although third-party copies may remain.
6. Storage and deletion
Saved resumes, versions, interview answers, reports and recordings remain associated with your account until deleted through an available workspace control or an account-deletion request. Cancelling a subscription does not automatically delete your account or saved work. We have not set a blanket “delete 90 days after cancellation” rule.
Deleting an interview removes its saved answers, report and associated recordings from the live workspace. Temporary files created for cloud audio transcription are removed when that request finishes. Verification links expire after 30 minutes and login cookies last up to 14 days; expiry is not a promise that every related security record is immediately erased.
Limited transaction, security and dispute records may need to remain where necessary for legal, fraud-prevention or accounting purposes. Backups and provider-held copies can have separate retention; removal from the live workspace does not imply instant erasure of every backup or supplier record.
7. Your controls and requests
You can edit and export resumes, download available recordings and reports, delete interviews and manage renewal from your account. For access, correction, account deletion or other applicable privacy rights, contact us from your registered email so we can verify ownership. zhangce1319@gmail.com
Permissions for microphone and camera are requested when you start recording and can be revoked in browser settings. Revoke permissions or use text mode if you do not want to provide audio/video. Account deletion requests do not themselves cancel payment-provider renewal; cancel renewal separately before closing an account.
8. Cookies and security
We use an essential login cookie to keep you signed in. Blocking it can prevent account features from working. Workspace preferences or draft content may also be kept in browser storage by resume tools; you can clear that storage in your browser. The hosted checkout and speech providers may use their own cookies and storage.
We use HTTPS, password hashing and account ownership checks for private workspace access. No internet service can guarantee absolute security. This service is intended for adults aged 18 or older; if you believe a child’s data was submitted, contact us for removal.
9. Policy updates
We update the date on this page when the policy changes and communicate material changes through the website or your account email. New purposes that require consent will not be authorised merely by an unrelated feature request.